If the item is listed on our online store, it is generally still in stock, however, we cannot guarantee this because our stock levels are constantly fluctuating.

If you purchase a product that is not in stock, you will be notified within 1 business day of your purchase being made with an estimated delivery time. Products that are not in stock may take up to two weeks to be dispatched. 

We take pride in our fast delivery which means that most orders are packed and dispatched within a short amount of time. 

We are unable to make any changes to your order and we only have a small window of opportunity to be able to cancel your order. 

If you would like to do so, please contact us and we will do our best.While we will make every attempt to accommodate your request if your order has already been packed by our team we are unable to cancel it.  

We all make mistakes sometimes. Just in case, we always recommend double checking your email address and delivery address before placing your order. 

If you do however need to update your address, please get in touch with us. There is a small window of time between your order being placed and it being shipped for delivery. If we hear from you early enough, we may be able to change the address before your parcel is shipped out. 

 In the event that the delivery information is not correct and your purchase is undeliverable, additional charges for the cost of re-shipment may be payable. 

We currently accept online payments by Mastercard and Visa only. If you prefer to pay using Amex or Direct Deposit, please contact us and we can discuss alternate payment arrangements.

Your security while shopping online with Bellridge is very important to us, and we’ve taken all reasonable measures to make sure your credit card and personal details are kept safe at all times. We use industry standard SSL and encryption technology to ensure any sensitive information passing over the internet during transactions is secure.

Yes - we can deliver to PO Box, Locked Bag or Parcel Locker addresses using Australia Post only. 

As DHL provides a door-to-door delivery service that requires a signature on all shipments they deliver, if you are unable to provide a physical address where you or someone else will be available to sign for your parcel, please select the Australia Post regular delivery option at checkout. 

Once your order is dispatched you will receive a shipping confirmation email containing your tracking number. 

With your tracking number, you can check the progress of your order through the Australia Post website here or the DHL Express Tracking Tool here. 

Yes, Bellridge ships internationally. For international orders please contact us.  

Coverage:
Kanguru Solutions warrants product to be free from defects in materials and workmanship for the warranty period (see specific product warranty for terms below). This non-transferable, limited warranty is only to the first end-user Purchaser. All product warranties begin on the date of purchase. If the product proves defective during this warranty period, the customer must contact Bellridge to obtain a RMA (Return Merchandise Authorisation) number.

Exclusions:
Excluded is damage caused by accident, misuse, abuse, exposure of media to excess magnetic fields, or external environmental causes. Warranty does not apply if, in the judgment of Kanguru Solutions, the product fails due to damage from handling, accident, abuse, misuse, or if it has been used in a manner not conforming to the product’s instructions, has been modified in any way, or the warranty labels have been removed. Clearance items, custom order and volume purchases may not carry full warranty. Kanguru Solutions is not responsible for any damages incurred in the shipping process. Bellridge is not responsible for any damages incurred in the shipping process, nor for the non-receipt of goods.

Remedies:
The customer’s sole and exclusive remedy for a covered defect is repair or replacement of the defective product, at Kanguru Solutions’ sole option and expense. Any claims for loss or damage during shipping must be made to the carrier directly. Claims for shipping errors should be reported to Bellridge within three (3) working days of receipt of merchandise.

The above is Kanguru Solution's entire obligation to you under this warranty. IN NO EVENT SHALL KANGURU SOLUTIONS OR BELLRIDGE BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES OR LOSSES, INCLUDING LOSS OF DATA, USE, OR PROFITS, EVEN IF KANGURU SOLUTIONS OR BELLRIDGE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. In no event shall Kanguru Solution's liability exceed the original purchase price of the drive or media disk in question. In no event shall Bellridge’s liability exceed the original purchase price of the drive or media disk in question. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply.

3 Year Limited Warranty on Kanguru Flash Drives including most Defender flash drives* 

Kanguru Solutions guarantees that this product will be free from defects in workmanship and materials for 3 years from the date of purchase. This product carries a 3 year limited** warranty. 

1-Year Warranty on Defender DualTrust 

Kanguru Solutions guarantees that this product will be free from defects in workmanship and materials for 1 year from the date of purchase. This product carries a 1 year limited* warranty. 

2-Year Warranty on Mobile Workspace v100 

Kanguru Solutions guarantees that this product will be free from defects in workmanship and materials for 2 year from the date of purchase. This product carries a 2 year limited* warranty. 

3-Year Warranty on Defender HDD, Defender SSD, Defender HDD300 and Defender SSD300 

Kanguru Solutions guarantees that the product will be free from defects in workmanship and materials for 3 years from the date of purchase. This product carries a 3 year limited* warranty. 

2 Year Limited Warranty on External USB Hard Drives 

Kanguru Solutions guarantees that products will be free from defects in workmanship and materials for 2 years from the date of purchase. This product carries a 2 year limited* warranty. 

3 Year Warranty on External USB Solid State Drives 

Kanguru Solutions guarantees that this product will be free from defects in workmanship and materials for 3 years from the date of purchase. This product carries a 3 year limited* warranty. 

3 Year Warranty on External USB Solid State Drives 

Kanguru Solutions guarantees that this product will be free from defects in workmanship and materials for 3 years from the date of purchase. This product carries a 3 year limited* warranty. 

1 Year Limited Warranty on External USB DVDRWs and BDRWs 

Kanguru Solutions guarantees that every Kanguru USB DVDRW and BDRW will be free from defects in workmanship and materials for 1 year from the date of purchase. This product carries a 1 year limited* warranty on the case, controller and all internal components. 

1 Year Limited Warranty on Duplicators 

Kanguru Solutions guarantees that every Kanguru Hard Drive or Optical Drive Duplicator will be free from defects in workmanship and materials for 1 year from the date of purchase. This product carries a 1 year limited* warranty on the case, controller and all internal components. If the product proves defective during this warranty period, the customer must contact Bellridge to obtain a RMA#. Customers will be responsible for paying shipping to Kanguru Solutions’ service facility located in Millis, Massachusetts in the US. 

1 Year Limited Warranty on all accessories 

Kanguru Solutions guarantees that products will be free from defects in workmanship and materials for 1 year from the date of purchase. This product carries a 1 year limited* warranty. 

Bellridge does not normally provide refunds where you have simply changed your mind or made a wrong selection. If however, you would like to return your Kanguru product, please ensure you meet our 4 simple conditions required for a successful return. 

1. RETURNED WITHIN 30 DAYS OF PURCHASE 

Item(s) were purchased in the last 30 days and proof of purchase can be provided. 

2.ITEM(S) ARE UNUSED & UNDAMAGED 

Item(s) must be unused, unmodified or otherwise undamaged with original labels attached. 

3.IN ORIGINAL PACKAGING AND CONDITION 

Item(s) are in original packaging in their original condition. 

4. EXCLUDES DUPLICATORS, CLEARANCE ITEMS, CUSTOM ORDERS AND VOLUME PURCHASES

Item(s) do not include DVD duplicators, hard drive duplicators, clearance items, custom orders and volume purchases. 

Bellridge reserve the right to reject any returns that do not meet these requirements. We will not accept any opened product for return unless the product is returnable under the standard manufacturer's warranty policy. 

Bellridge does not offer refunds once the initial 30 day period has expired. All returns beyond 30 days after the purchase date are governed by the standard manufacturer’s warranty policy.

To return your Kanguru purchase:

1. All return requests must be submitted by obtaining a RMA Number from Bellridge here. 

 2. Complete and submit the RMA form online, detailing the item(s) that you would like to return, the reason for return and attach a copy of the invoice / proof of purchase. 

3. Once submitted, Bellridge will review your request. If your return is accepted, you will receive an email with your return label, RMA number and any applicable restocking fee. RMA numbers expire after 14 days and all returns must be accompanied by a current RMA number. 

4. Pack your return in another box or satchel to protect the original packaging. 

5. Print the provided shipping label and attach it to the package. Please note that this is not a prepaid label and will require postage to be paid for at your nearest post office (all shipping costs incurred from a return shipment are the sole responsibility of the customer). 

6. Visit your nearest Post Office to pay for and drop off the parcel. 

7. Once your return is shipped, please allow time for your delivery to reach our warehouse. This time may vary depending on your location. 

8. If approved, you will be notified via email and refunds will be processed within 2-5 business days. No money will returned or credited until the product is received by Bellridge in original condition. Any restocking fee incurred will be deducted from the returned item(s) purchase price.  

To protect your data, avoid privacy breaches and prevent data loss, please delete and back up all data stored on Kanguru device(s) before returning the product(s). 

In no event shall Bellridge or Kanguru Solutions be liable for the indirect, incidental, consequential or special damages or losses, including loss of data, use or profits, even if Bellridge or Kanguru Solutions has been advised of the possibility of such damages. In no event shall Bellridge’s or Kanguru Solution's liability exceed the original purchase price of the drive or media disk in question. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply.